FAQ

Picking the right fence for your home can improve street appeal, add security and provide privacy. While the style and design of fence you choose will depend on your personal taste, important considerations need to be given to practicality. The choices you make when planning to put up a fence will be determined by the size and design of your garden.

It's a good idea to look into how you typically use your garden and how the space is affected by the weather. Do you have strong winds? Does your garden have a tendency to flood? Careful consideration to the practical aspects of your garden is needed - this can be discussed during the site survey.

Yes. All fencing and gate installations are carried out by our own directly employed teams from Heritage Fencing & Gates and the wider Tall Oaks Group

Yes. A 50% deposit is required for all bespoke products. This deposit is non-refundable once manufacturing has begun.  

Once the quotation is accepted, a 50% deposit is required. Upon receipt of payment, a start date will be scheduled and materials ordered. The remaining balance is due on completion of the works.

Yes. If required, we will remove existing fencing and gates and clear the area in preparation for the new installation.

Yes. If required, we can dispose of old fencing and gates at an approved commercial waste facility. For larger projects, a refuse skip can be supplied where necessary.

Yes. Where required, hedges and trees can be removed and tree stumps ground out by our parent company, Tall Oaks, at an additional cost, as part of the works.

Yes. Where required, hedges and trees can be removed and disposed of by our parent company, Tall Oaks, with tree stumps ground out. Chippings can be used to backfill the hole if required. This service is provided at an additional cost.

Our softwood timber products are supplied pressure treated against rot and insect attack. However, it is recommended that you apply an appropriate treatment or preservative approximately every 2-3 years to help maintain the condition of your product ie. Cuprinol or Ronseal Clear Wood Preserver. If you want to add a colour to your fence/gate then use Cuprinol Shed & Fence Protector or Ronseal Shed & Fence Preserver, which are available in various colours.

Please note that if your fencing or gate has been treated with a different product before, the above may not be a suitable application.

We recommend that twice a year two coats of Liberon Teak Oil with UV filters is applied. This is a combination of pure tung oil and linseed oil with added UV filters, which will help to protect the hardwood and reduce discolouration from the sun.

Please note if your hardwood gate has been treated with a different product before, the above may not be a suitable application.

We recommend using Osmo natural oil woodstain which is microporous and comes in various colours. We would not recommend using water based paints or other oil based paints as these tend to trap the moisture and encourage rot.

Please note if your Iroko hardwood gate has been treated with a different paint before, the above may not be a suitable application.

Planning permission for fencing and gates is necessary in certain instances;

1. If the height will be more than 2 metres.
2. If it will be over 1 metre high and adjacent to a road or footpath.
3. If there are planning conditions set in your neighbourhood by your council called 'Article 4 Direction of Planning Condition' (also known as A4D).
4. If your house is a listed building or if your property is joining another property that is a listed building.

Front of houses have permission from the council for up to 1.0 metre in height, sides and back of houses of up to 2.0 metres in height. These are the average boundary regulations found at your local council offices.

You should always check your local council regulations as they vary from borough to borough.

This may be written in the deeds of the house purchase. You should have a copy of these. If not, try the solicitor who acted for you on the purchase of the house. If you have no joy there, then try the HM Land Registry.

Alternatively, it is worth putting the question to your neighbour: good neighbourly diplomacy can work wonders. If you are willing to pay for some or all of a neighbour's fence, you may have a say in the design of it.

A rule of thumb is if the framework is on your side then in most cases the fence belongs to you!

Although there are no set laws on the side of the panel that you have facing you, the unwritten rule has always been that if the fence belongs to you then you would have the back of the fence facing you and the good side facing your neighbour.

We can install the fence in reverse, but for security reasons (and the peace of the neighbourhood) it's best to have the back of the fence panel towards you as this discourages anyone from being able to use the rails to gain access to your property.